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Privacy Policy 2018

At Tenerife Scuba we are committed to ensuring and protecting your privacy at any time you are on our website or communicate electronically with our personnel.

Updates of our Privacy Policy are completed frequently, thus you should peruse this Policy habitually.

Tenerife Scuba Customer Privacy Policy

This document explains the type of personal data we may collect about you. It also explains how we’ll store and handle that data and keep it safe. This Privacy Policy will be updated from time to time, changes will be detailed here. Tenerife Scuba may collect your personal data for a number of reasons including...

Data provided with your Consent

If you ask us to supply you with information/book services or products offered by Tenerife Scuba, whether by electronic, paper or personal contact. We will record this information in either electronic or paper format or both. When collecting your data, we’ll always make clear to you which data is necessary in connection with a particular service.

Legitimate interest

Tenerife Scuba as part of running our business may require your data to pursue legitimate interests. We may use your purchase history to make available personalised offers. We may use multiple customer histories to identify patterns and trends so we can keep up with demand, or develop new products/services.

Legal compliance

If required to by law, we may collect and process your data.

Data Sources, Data Collected and Data Use

Website – email sign-up forms, name, email address, targeted marketing campaigns.

Website – contact forms- name, email address, used for providing services to new and existing customers as per their individual requests, targeted marketing campaigns

Direct email - phone contact from potential or existing customers, name, date of birth, email, phone, home address, emergency contact details, self-assessment medical questionnaire

Tenerife Scuba may use this for information requests, Targeted marketing campaigns.

Customer's File (Paper/Electronic)- Name, date of birth, email address, phone number, previous dive history, Insurance Details, emergency contact details.

Used in the planning and organisation of daily activities, Targeted marketing campaigns.

PADI Administrative Documentation-Name, date of birth, home address, self-assessment medical questionnaire.

Some information is shared with PADI in order to issue diving certifications.

Website Cookies-Details on your interaction with the website you are visting, To enhance website user experience.

Data Sharing

With the exception of the Data Contained in PADI Administrative Documents, and information requested by Government Agencies Tenerife Scuba does not share your data with any other third party. This data will form part of the business’ Customer Database and may be passed on to new owners in the event the business being sold in the future.

Your Personal Data

You have the right to request access to the personal data we hold about you, the correction of your personal data when incorrect, out of date or incomplete.

Right to withdraw consent

Whenever you have given us your consent to use your personal data, for direct marketing activity through all channels, or selected channels. You have the right to change your mind at any time and withdraw that consent. Anyone can choose to opt out of receiving communications from Tenerife Scuba at any point by clicking on the ‘unsubscribe’ link within the footer of an email, or by responding/sending us an email with the instruction: “UNSUBSCRIBE”.

Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We are obliged to do this unless there is a legitimate overriding reason to continue processing your personal data.

Data Deletion

Anyone can choose to have his or her data deleted completely by contacting Tenerife Scuba and requesting it.

Exceptions

PADI’s standards require Tenerife Scuba to retain on file the personal data for any participant in a sanctioned PADI sanctioned programme for duration of 7 years. This data may be stored digitally, on paper or both. Users may opt-out of receiving communications from Tenerife Scuba at any stage we are though obliged to store this data and to store it securely.

Checking your identity

To protect confidentiality we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.

Contacting Tenerife Scuba

You may contact us by any method you choose. Our location and full details are available on the “Contact Us” page of this website.

Cookies Policy

The facts collected about you are statistical only. No identifying information will be shared about our visitors and how they made use of our site. No personal details will ever be shared. Cookies are used to collect general online usage by using a cookie file. If used this cookie file is downloaded without prompting. It will be placed on your hard drive with information transferred to the hard drive allowing the cookies to be used for data collection. A cookie is used to improve any services/products, or overall website characteristic we offer you. Any computer has the option to decline cookies. Your web browser options include an “enable” button to decline cookies. It is imperative that you understand by declining cookies you may be limiting your access to sections of our website. If our advertisers use cookies it will result from a click on their advertisement, and we do not have control over their cookies if used.

Policy updated 25th May 2018