At Tenerife Scuba we are committed to ensuring and protecting your privacy at any time you are on our website or communicate electronically with our personnel.
Data provided with your Consent
If you ask us to supply you with information/book services or products offered by Tenerife Scuba, whether by electronic, paper or personal contact. We will record this information in either electronic or paper format or both. When collecting your data, we’ll always make clear to you which data is necessary in connection with a particular service.
Tenerife Scuba as part of running our business may require your data to pursue legitimate interests. We may use your purchase history to make available personalised offers. We may use multiple customer histories to identify patterns and trends so we can keep up with demand, or develop new products/services.
If required to by law, we may collect and process your data.
Data Sources, Data Collected and Data Use
Website – email sign-up forms, name, email address, targeted marketing campaigns.
Website – contact forms- name, email address, used for providing services to new and existing customers as per their individual requests, targeted marketing campaigns
Direct email - phone contact from potential or existing customers, name, date of birth, email, phone, home address, emergency contact details, self-assessment medical questionnaire
Tenerife Scuba may use this for information requests, Targeted marketing campaigns.
Customer's File (Paper/Electronic)- Name, date of birth, email address, phone number, previous dive history, Insurance Details, emergency contact details.
Used in the planning and organisation of daily activities, Targeted marketing campaigns.
PADI Administrative Documentation-Name, date of birth, home address, self-assessment medical questionnaire.
Some information is shared with PADI in order to issue diving certifications.
Website Cookies-Details on your interaction with the website you are visting, To enhance website user experience.
With the exception of the Data Contained in PADI Administrative Documents, and information requested by Government Agencies Tenerife Scuba does not share your data with any other third party. This data will form part of the business’ Customer Database and may be passed on to new owners in the event the business being sold in the future.
Your Personal Data
You have the right to request access to the personal data we hold about you, the correction of your personal data when incorrect, out of date or incomplete.
Right to withdraw consent
Whenever you have given us your consent to use your personal data, for direct marketing activity through all channels, or selected channels. You have the right to change your mind at any time and withdraw that consent. Anyone can choose to opt out of receiving communications from Tenerife Scuba at any point by clicking on the ‘unsubscribe’ link within the footer of an email, or by responding/sending us an email with the instruction: “UNSUBSCRIBE”.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We are obliged to do this unless there is a legitimate overriding reason to continue processing your personal data.
Anyone can choose to have his or her data deleted completely by contacting Tenerife Scuba and requesting it.
PADI’s standards require Tenerife Scuba to retain on file the personal data for any participant in a sanctioned PADI sanctioned programme for duration of 7 years. This data may be stored digitally, on paper or both. Users may opt-out of receiving communications from Tenerife Scuba at any stage we are though obliged to store this data and to store it securely.
Checking your identity
To protect confidentiality we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.
Contacting Tenerife Scuba
You may contact us by any method you choose. Our location and full details are available on the “Contact Us” page of this website.
Policy updated 25th May 2018